Effective from 25 September 2026. These Terms apply to all orders placed on or after this date.

1. Who we are

This website (intuipro.eu) is operated by IntuiPro Advisory BV, Achterstraat 3A, 3080 Tervuren, Belgium, enterprise number / VAT BE 0801.661.844 (“we”, “us”).

Contact: kasia.biernacka@intuipro-advisory.com

2. Scope

These Terms & Conditions apply to every purchase made through this website and to the use of our free resources. By placing an order you confirm that you have read and accept them. If you buy as a consumer, nothing in these Terms limits the rights you have under mandatory consumer protection law.

3. What we offer

• Digital diagnostics (for example the Energy Drain Diagnostic): an online questionnaire followed by a personalised written report delivered by email.
• Digital materials (for example workbooks and guides), either paid or free.
• Coaching and advisory sessions, held online, individually or in programmes.
• Free content such as podcast episodes and our newsletter.

Important: our diagnostics, reports and coaching are developmental and educational tools. They are not a psychological or medical diagnosis, therapy or treatment, and do not replace the help of a doctor, psychologist or psychotherapist. Reports are generated automatically from your answers, with the help of analytical and AI tools.

4. Prices

Prices are shown in euro (EUR) or, for customers in Poland, in Polish złoty (PLN). The price displayed at checkout is the final price, including VAT where applicable. We may change prices at any time; changes do not affect orders already placed.

5. Ordering and the contract

1. You can order as a guest; no account is required.
2. You choose a product, enter your details at checkout, accept these Terms and click the order button, which means an obligation to pay.
3. The contract is concluded when your payment is confirmed. You will receive an order confirmation by email.
4. Please make sure your email address is correct, as all products are delivered by email.

6. Payment

Payment is made online through secure third-party payment providers (such as Mollie), using the methods shown at checkout (for example card, BLIK or Przelewy24). We never see or store your full card details. An invoice can be sent to you by email on request.

7. Delivery

• Diagnostics: immediately after payment you receive an email with a personal link to the questionnaire. Once you complete it, your report is sent automatically to your email address, usually within about 5 minutes.
• Digital materials: sent by email or made available for download immediately after payment or sign-up.
• Coaching sessions: after purchase we contact you by email to agree on the dates, or you book a date through the booking calendar on the website.

If you have not received your email within 24 hours, please check your spam folder and then contact us, and we will resend it.

8. Coaching sessions: rescheduling and cancellation

Sessions can be rescheduled free of charge up to 24 hours before the agreed time by emailing us. A session cancelled later than that, or missed without notice, may be counted as held. Sessions purchased as part of a package should be used within the period stated in the offer, or otherwise within 6 months of purchase.

9. Right of withdrawal (consumers)

As a consumer you generally have the right to withdraw from a distance contract within 14 days without giving a reason. The following applies to our products:

• Digital diagnostics: at checkout you are asked to expressly agree that you receive the questionnaire link immediately after payment, and to acknowledge that once your diagnostic report has been delivered, the 14-day right of withdrawal no longer applies (article VI.53, 13° of the Belgian Code of Economic Law). Until your report has been delivered, you can still withdraw.
• Digital materials (such as paid workbooks): at checkout you agree that delivery starts immediately and acknowledge that once the material has been made available to you, the right of withdrawal no longer applies.
• Coaching sessions: you may withdraw within 14 days of purchase. If, at your request, sessions take place within those 14 days, you pay for the part already provided. Once all sessions have been fully provided with your prior consent, the right of withdrawal expires.

To withdraw, send a clear statement to kasia.biernacka@intuipro-advisory.com, for example: “I hereby withdraw from my contract for , ordered on [date]. Name, email address used for the order, date.” We will refund the payment within 14 days using the same payment method.

10. Complaints and your legal rights

If a product does not work as described (for example, your report did not arrive or the link does not work), please email us with a short description. We reply within 14 days and will fix the issue, resend the product or, where the law provides for it, reduce the price or refund you. Your statutory rights regarding conformity of digital content, digital services and services always apply.

11. Intellectual property

All content on this website and in our products (texts, reports, workbooks, audio and video) is protected by copyright and belongs to IntuiPro Advisory BV or its licensors. You may use purchased and free materials for your own personal use only. Copying, sharing, reselling or publishing them without our written consent is not permitted.

12. Liability

We prepare our products with care, but decisions you make based on a report, material or session remain your own responsibility. Except in the case of intent, gross negligence or where the law does not allow limitation, our liability is limited to the amount you paid for the product concerned. Nothing in these Terms limits liability that cannot be limited under mandatory law.

13. Personal data

We process your personal data in line with the GDPR. Details are set out in our Privacy Policy.

14. Disputes

These Terms are governed by Belgian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of the law of your country of residence. If you have a complaint, please contact us first, as we will always try to find a solution. Consumers can also contact the Belgian Consumer Mediation Service (mediationconsommateur.be). Disputes are handled by the competent courts under the applicable rules; consumers may always bring a claim in the courts of their place of residence.

15. Changes

We may update these Terms from time to time. The version published on this website at the moment of your order applies to that order.